Terms and Conditions

Last updated: 24.10.2026

1. Scope and provider

These Terms apply to the use of the Zquady app and the associated websites (zquady.com).

The provider and your contracting party is:

Zquady e.U. Linzer Straße 17 4100 Ottensheim Austria

Legal form: registered sole proprietorship (eingetragenes Einzelunternehmen), FN 687516 d, Regional Court Linz
Phone: +43 664 99216386
Email: support@zquady.com

The full provider details are set out in the Legal Notice. Users' own or deviating terms do not apply.

How the contract is concluded. You register in the app. On the start screen you choose how to sign in – with Apple, with Google, with your email address or, under “More options”, with Discord – and agree to these Terms. If you sign in with your email address, you confirm it with a code we send you. You then enter your date of birth, choose a username, answer the question about your gender (“Prefer not to say” is also an answer) and, if you like, choose interests. Until the last step you can correct any entry via “Back”; you can also change your username and interests later in your profile. With the last step we create your profile. This concludes the user agreement between you and us.

We keep every version of these Terms unchanged and record which version you agreed to, when and in which language. The current version is always available at zquady.com/agb-en and in the app under Profile → Settings → Legal. After you register, we send you a contract confirmation by email: with the date of these Terms and their full text as an attachment, links to them and to the Privacy Policy, and the information on your right of withdrawal (section 12a). We will send you earlier versions on request.

If you download the app from the App Store, our own licence agreement for the App Store applies to it instead of Apple’s standard licence agreement; you can find it on Zquady’s product page in the App Store. It refers to these Terms and only adds points that Apple requires and that mainly concern the relationship with Apple. Apple is not your contracting party for Zquady. If the licence agreement and these Terms contradict each other, these Terms take precedence.

These Terms are available in German, English, French, Spanish and Italian, all with the same content. The version that applies to you is the one in the language in which you accepted them; it is also attached to your contract confirmation. If anything in that version is unclear, the interpretation more favourable to you applies.

Zquady e.U. is a micro-enterprise. The messaging function of Zquady (group chats and direct messages) is a number-independent interpersonal communications service. Therefore the provisions of Part 11 of the Austrian Telecommunications Act 2021 (Telekommunikationsgesetz 2021) on the protection of users, with the exception of section 128, do not apply to us (section 127 TKG 2021).

2. Who may use Zquady

• You must be at least 18 years old. Zquady brings together people who meet in real life — there is no exception to this.
• You state your date of birth when registering. That is your own declaration. We do not check identity documents and do not use any external age verification service. Your age group for Zquads with an age limit is also derived from your date of birth (section 5). A false statement is a breach of these Terms.
• One account per person is intended. We do not verify this technically. We may close surplus accounts.
• Your details must be truthful. Do not pretend to be someone else and do not create accounts for other people.
• You use Zquady personally and on your own behalf, not on behalf of or in the name of third parties.
• Your account is personal and not transferable. Selling, swapping, lending and taking over accounts is prohibited.

3. What Zquady is — and what it is not

Zquady is a platform. Users post meet-ups here (“Zquads”) and others join them. That is all we do.

So, plainly and without small print:

• We do not organise these meet-ups. Except for our own, marked Zquads (below), the organiser is always the person who created the Zquad (the host).
• With the same exception, we are not involved in any meet-up, we are not there in person and we are not a party to the arrangement. Joining is an arrangement between users.
• Exception: Zquads that we create ourselves are marked “Organised by Zquady e.U.”. For those, we are the organiser.
• We do not vet anyone: no identity check, no background check, no proof of age beyond self-declaration. A Zquady account says nothing about who a person really is.
• We do not review content by hand in advance. Zquads, profiles and messages appear without any human check. Public texts only pass through an automatic word filter (Section 8) that rejects coarse insults and the like; this is not a review of the content and by no means catches everything. We only act once something is reported to us or we otherwise become aware of it.
• The thumbs-up/thumbs-down ratings of a host are the opinions of other users. They are not a vetting process and not a safety guarantee.
• Whether a Zquad takes place, how it goes and who shows up is not within our control.

You meet people you do not know at your own responsibility. Please look after yourself: meet in a public place the first time, tell someone where you are and who you are with (in the app: “Send to someone you trust”), arrive and leave on your own, and leave at any time if something feels off. Check marks such as “Phone verified” or “Verified” only show that someone has confirmed a phone number or an account on another platform — not who the person is or whether they can be trusted.

In an emergency: 112 anywhere in Europe; in Austria also police 133, ambulance 144 and mountain rescue 140. Deaf and hard-of-hearing people can reach the police by text message to 0800 133 133 or with the DEC112 app. We are not an emergency service and cannot intervene.

4. Your account

• Usernames are suggested by the app and you pick one of them. Free text entry is not provided. You can change your username at most once every 30 days.
• Keep your login credentials secret and do not pass them on. You can additionally enable two-factor authentication (2FA) — that is an option, not an obligation.
• You are responsible for what you yourself do through your account. You are only liable for what others do through your account if you are at fault – for example because you passed on your login credentials or did not protect them. If you suspect that someone else has access, contact us immediately at support@zquady.com and change your password.
• You can also sign in with Apple, Google or Discord. All three sign-in options are enabled; in that case the terms of the respective provider apply in addition.
• For security reasons some changes are rate-limited: email address and password at most once every 24 hours, username once every 30 days. After several failed attempts at security-relevant actions, the action is temporarily blocked.

5. Zquads: creating, joining, cancelling

• Whoever creates a Zquad is the host. The host can make members co-hosts. The host and co-hosts decide on join requests and can invite specific people; the host can also remove individual members from the Zquad and cancel, reschedule or delete the Zquad.
• A Zquad can have a limited number of places. If it is full, you can queue your request: as soon as a place becomes free, all queued requests go to the host as requests at the same time, and they are decided like any request. A queued request does not entitle you to a place; you can withdraw it at any time.
• A host can decide which genders can take part in their Zquad – their own is always included (for example “women only”, “men only” or “women and non-binary”). A restricted Zquad is invisible to everyone else; requests and invitations are only possible for the matching gender. Only restrict a Zquad if there is an objective reason for it: safety and protection from harassment at meet-ups with strangers, protection of privacy and intimacy (for example when swimming, in the sauna or in conversations about health), exchange among people of the same gender (for example a discussion group for women, for men or for non-binary people) or a sport that is practised separately by gender. This applies equally to every restriction, including “men only”. A restriction that demeans people because of their gender, for example in the title or the description, is not allowed; we remove such Zquads (section 9). Gender is a self-declaration from the profile — we do not (yet) verify it. You can switch to “Prefer not to say” yourself at any time; after that you only see Zquads without a gender limit and cannot set one yourself. You can only switch between woman, man and non-binary via support (support@zquady.com), so that nobody gets around the restriction by switching. If you have never stated woman, man or non-binary, you can do so yourself once. Because we do not verify it, someone can gain access with a false statement. So do not rely on the restriction alone when meeting people.
• If you request to join a Zquad in which nobody of your gender has joined so far, you can “ask together”: your request is only sent to the host once a second person of your gender asks. This, too, creates no entitlement to admission.
• A host can also decide which age groups can take part in their Zquad. There are four fixed groups: 18–25, 26–35, 36–50 and 51+. The selected groups always follow on from one another without gaps (for example “ages 26–35 only”, “ages 18–35 only” or “ages 36+ only”). Whoever sets or changes the age groups must fall into one of them themselves. For series and regular Zquads, we keep the groups unchanged, even if the host has since moved into another group. Widening is possible at any time; narrowing only as long as nobody apart from the organising team (host and co-hosts) has joined, has sent a request or has been invited. Queued requests and places on a waiting list do not prevent narrowing: if the person did not fall into the new groups on the day of their entry, the entry ends at that point, without the host being told. Gender and age can also be restricted together (for example “women only, 26–35”); then both restrictions apply. A Zquad with an age limit is invisible to everyone else; requests and queued requests are only possible for the selected age groups. If an invited person does not fit the age groups, we do not deliver the invitation; to you it looks like an unanswered invitation. Only restrict a Zquad if there is an objective reason for it: exchange among people of a similar age or in a shared stage of life (for example studies, starting a career, family years or retirement), an activity whose pace, physical demands or topic is tailored to a certain age, or a sport that is practised in age classes. This applies equally to every age limit, for younger and older groups alike. A restriction that demeans people because of their age, for example in the title or the description, is not allowed; we remove such Zquads (section 9). Whether and how a Zquad is restricted is decided by the host alone, who is responsible for it; the host remains the organiser (section 3).
• Your age group is derived from the date of birth you stated when registering. That is a self-declaration — we do not verify it (section 2). Other people never see your age or your date of birth, unless you show your age group in your profile yourself; then they only see that group, never your date of birth. Anyone who is with you in a Zquad with an age limit only learns from this that you fell into one of the selected groups when you joined. You can only change your date of birth via support (support@zquady.com), so that nobody gets around an age limit by changing their date of birth. Without a stored date of birth, you only see Zquads without an age limit and cannot set one yourself. What counts is your age on the day you send a request, queue a request, ask together or are invited: for a request, invitation, queued request or place on a waiting list that already exists, the group on the day it was created counts. If you have a birthday after that, they therefore remain valid, and you do not drop out of Zquads you have already joined because of it, not even at the follow-up dates of a series. For the next meet-up of a regular Zquad, the invitation is only delivered to you if you fall into the selected groups on the day it is planned. Because we do not verify age, someone can gain access with a false date of birth. So do not rely on the age limit alone when meeting people. How we use your date of birth for this is set out in section 2.13 of the Privacy Policy.
• Joining is an arrangement between users. There is no entitlement to a Zquad taking place, to a request being accepted or to anyone showing up.
• Parties, concerts, tournaments and similar events that are open to strangers may have to be notified to the authorities under the law of the place where they are held (in Austria, under the law of the federal provinces); the host takes care of this.
• For an in-person meeting place, “Show the exact meeting point only once accepted” is selected by default: then only your co-hosts and the members of your Zquad see it, and everyone else sees only the town. If you switch this off, the meeting place is visible to all signed-in people. Do not give a home address — yours or anyone else's — as a meeting place if not everyone should know it.
• After a meet-up, members can rate the host with a thumbs up or thumbs down. Ratings must reflect your own honest experience. Revenge ratings, coordinated ratings, bought or extorted ratings are prohibited.
• If a host deletes their account, the Zquads they created disappear, together with the group chat and the memberships of the other participants.

Activities with risks. Many Zquads are sporty, some are dangerous — for example climbing, ski touring, white water or tours in high mountains. The following applies:

• As a host, you describe honestly what everyone in the Zquad can expect: requirements, duration, necessary equipment and known dangers. Do not play anything down.
• As a participant, you judge for yourself whether you are up to it. Everyone bears the typical risks of an activity themselves. This is not a waiver: anyone who culpably causes damage is liable for it under the law; these Terms do not exclude that.
• A host is as a rule not a trained guide, coach or instructor, and we do not check any qualifications. Guiding, accompanying or teaching for payment — for example on mountain, climbing, ski or canyoning tours — is only permitted with the licence required by law and is not allowed on Zquady.
• Before tours, find out about the weather, the avalanche situation and conditions from the official sources. The weather display in the app is a non-binding forecast from a third-party provider.
• Check your insurance cover, for example private liability, accident insurance and rescue costs. As a rule, social insurance does not cover rescue costs after leisure accidents.

Costs: only real costs, shared, without profit. Zquady is there for private, non-commercial meet-ups. Therefore:

• You may only state costs that are actually payable to third parties — for example admission, pitch or hall rental, materials, a hut, fuel — and that are shared fairly among everyone involved, including you as the host.
• Money for your own services is not allowed: no fee, no course or participation fee, no mark-up — not even for teaching, training, guiding, coaching, photos or rides. If anything is left over, the participants get it back.
• Anyone who earns money with an offer — as a trainer, yoga teacher, mountain guide, bar, studio or otherwise as a business — may not create Zquads for it or advertise it on Zquady. This also applies to associations, clubs and university sports: Zquads in the name of a club or to recruit new members are not allowed. As a member of a club you may create private Zquads that are also open to non-members and in which only real costs are shared. Commercial offers are only possible through a separate partner programme with its own terms, once it exists.
• Participants settle payments among themselves; Zquady does not process any payments and is not involved in them. Only pay in advance if you know what for, and never with gift cards or cryptocurrency. If a host cancels, they refund anything already paid.
• Anyone who charges money in breach of these rules is solely responsible for complying with all legal obligations, for example under trade, tax and social security law as well as regarding licences and consumer rights. We remove such Zquads and may take action in accordance with section 9.

6. Rules of conduct

What is prohibited offline is prohibited on Zquady too. In addition, the following in particular are not allowed:

• harassment, threats, intimidation, stalking and anything intended to wear someone down;
• hate and denigration based on origin, skin colour, religion, disability, gender, sexual orientation, age or similar characteristics;
• incitement to violence, glorification of violence, terrorist and extremist content (section 9a) and anything that is a criminal offence;
• sexual harassment, sexual content without consent, soliciting sexual services for payment;
• fake profiles, pretending to be someone else and acting in the name of others;
• advertising, spam, chain messages, pyramid schemes, poaching users, and commercial use of the platform (see section 5);
• passing on other people's personal data without their consent: chat histories, screenshots, photos, addresses, phone numbers;
• content you have no rights to (other people's photos, music, texts, trade marks);
• trading in goods or services whose trade is prohibited or restricted;
• technical abuse: malware, automated extraction (scraping), bots, attempts to overload the service, circumventing security or blocking measures, accessing other people's accounts;
• Zquads that lure people to a place under false pretences, and false statements about the place, the schedule, participants or costs;
• deliberately spying on others — for example tracking when and where someone takes part in Zquads — and circumventing a block or suspension, including with a new account;
• taking photos or videos of people against their will, and disclosing other people's home address or whereabouts;
• dealing in illegal drugs, passing them on or using them, administering substances without the knowledge of the person concerned, and gambling for money;
• any attempt to make contact with minors via Zquady;
• deliberately false or vexatious reports;
• stating a false gender or a false date of birth, in particular to gain access to a Zquad that is restricted to another gender or to other age groups.

We have zero tolerance for objectionable content and abusive behaviour: we remove such content and take action against the accounts behind it in accordance with section 9.

7. Your content

What you create belongs to you. We claim no ownership of your Zquads, texts, messages or photos.

For the app to work at all, we need one narrowly limited permission: you grant us the non-exclusive, royalty-free right to store your content, process it technically (e.g. resize images), transmit it and display it to exactly those people it is intended for. Nothing beyond that. We do not sell your content and do not use it for advertising.

If you or a member share the link to a Zquad, we show everyone who opens it, even without an account, a preview: title, date, town (or “Online”), category, whether the Zquad is cancelled, the number of members and places and, in the preview image, the host’s username. We do not show Zquads restricted to one gender or to certain age groups there. Details are set out in section 2.10 of the Privacy Policy. If you choose “Share on @zquadycom”, you additionally grant us the right to publish an image of your Zquad with its title, the beginning of the description, date, town, category, short code and your username as a story on @zquadycom, publicly visible to everyone on Instagram; Instagram shows a story for 24 hours. At your request we will take it down at any time. “Share on @zquadycom” is not available for Zquads restricted to one gender or to certain age groups.

You are responsible for your content and you warrant that you hold the necessary rights to it and that it infringes nobody's rights.

Only upload photos in which other people can be recognised if they agree. Anyone who appears in a photo and does not want to be in it can report it; we will then remove it.

What you show in a group chat or on your profile is seen by other people — and they can copy it or photograph it. We cannot prevent that. So think carefully about what you share.

If you delete a piece of content or your account, our permission ends. The following are excepted:

• abuse reports, which are retained for safety reasons (the identifier of the reporting person is removed, the label of the reported content remains),
• copies of reported content or of content we removed, which we keep as evidence in accordance with section 9a,
• technical error reports (in anonymised form),
• content in backups, until they are rotated.

Exactly what remains, and whether it is still linked to you, is set out in section 5.2 of the Privacy Policy.

8. Word filter, reporting and blocking

An automatic word filter checks texts that others see: for a Zquad, the title, description, cost details, custom tags and the sentence telling people how to recognise you at the meeting point; in your profile, your bio, your interests (tags) and your answers to conversation starters; and also questions on a Zquad together with their answers, and the name of a regular Zquad, which everyone in that regular Zquad can see. If such a text contains a coarse insult, a vulgar expression or hate speech from our word list, it is not saved; the app shows you the word in question so you can rephrase the text. If the text of a recurring series later hits a word that we have newly added to the list, the series ends automatically; you receive a notification and can restart it with an adjusted text. The filter runs fully automatically on our own servers. No person reads along, nothing is passed on to third parties, and your account is neither warned nor suspended because of it. It does not check chat messages. If it flags a harmless word, write to us at support@zquady.com; we will look into it and adjust the list (appeal under Section 9).

In the app you can report profiles, individual Zquads, individual messages, questions on a Zquad with their answers, and memory photos. The available reasons are danger or a criminal offence, harassment, fraud, a commercial offer, spam and inappropriate behaviour; for profiles also fake profile, false gender information, false age information and suspected minor. For memory photos the reasons are danger or a criminal offence, harassment, inappropriate behaviour and “I’m in this photo and don’t want to be”. You can add a short description of what happened. So that we can still review the case later, we store a copy of the reported content together with your report; you send messages from your chats along yourself, as you see them (section 9a). Your report goes directly to us; the reported person does not learn who reported them. We give priority to reports about danger or a criminal offence and about child protection, for example about minors.

You can also block people. After that, you can no longer message each other, follow each other or request to join each other’s Zquads, you no longer see each other in Zquads or member lists, and the blocked person is removed from your upcoming Zquads. You can view your block list at any time and unblock people again; removed memberships and follows do not come back.

Your privacy settings additionally determine who may message you and who can see your profile picture and your bio.

We deal with reports without undue delay: reports about danger or a criminal offence, child protection, harassment or inappropriate behaviour, and “I’m in this photo and don’t want to be”, as a rule within 24 hours, all others within 72 hours. At Zquady, reports are always decided by a human; only the word filter works automatically. Our single point of contact under the Digital Services Act is support@zquady.com for users and legal@zquady.com for authorities; both are also stated in the Legal Notice. You can appeal against a measure in accordance with section 9.

You can also report illegal content to support@zquady.com without an account. Please state what it is about and why the content is illegal, where it can be found (username, Zquad or link), your name and email address, and that your information is correct to the best of your knowledge. We will confirm receipt. If you report child sexual abuse material, you do not have to give your name.

We will inform you of the outcome of your report by email.

In case of imminent danger, a criminal offence or an emergency, contact the police or the emergency services first (112; in Austria, police 133). We cannot intervene and are not an emergency service. Help after violence or assault is available free of charge around the clock from the women's helpline against violence (Frauenhelpline gegen Gewalt, 0800 222 555) and the victims' helpline (Opfer-Notruf, 0800 112 112).

9. Measures in the event of breaches

If you breach these Terms or applicable law, we may — graded according to severity — remove content (including individual profile content such as your profile picture, your bio or your answers to conversation starters), warn you, restrict individual functions, suspend your account or delete it. In doing so we choose the mildest means that is sufficient.

Provisional suspension. If a serious suspicion is reported to us that someone has endangered or could endanger others — for example through violence, sexual assault, threats or stalking —, we may suspend the account provisionally while we review the case or while a criminal investigation is ongoing. A suspicion is serious if the report contains specific and plausible details; a mere allegation is not enough. This is not a prejudgement. If the suspicion turns out to be unfounded, we lift the suspension immediately.

A suspension applies to the person. Anyone who is suspended may not create a new account or use another one. So that we can enforce this, when we suspend an account we store check values of its email address, its confirmed phone number and its sign-in identifiers on a block list; we do not store the details themselves for this. The entries apply for as long as the suspension lasts, for three years at most. Details are set out in the Privacy Policy.

What else a suspension does. When we suspend you, we cancel your Zquads that are not yet over and pause your series; the members are notified of the cancellation. We withdraw your open requests and queued requests and remove you from other people’s Zquads that are not yet over, including as a co-host. If we lift the suspension, this stays as it is: cancelled Zquads remain cancelled, and you can restart a series yourself.

Misuse of the reporting function. Anyone who repeatedly sends obviously unfounded reports will be warned; after that we may give their reports lower priority for a reasonable period.

We will tell you that we have taken action, why, and which rule we are relying on — unless we have no way of reaching you or an authority has prohibited us from telling you.

Appeal: you can appeal against any measure. Simply reply to our email or write to support@zquady.com. You can appeal for up to six months after the measure; a person then reviews the case again, and we normally reply within 14 days.

9a. Authorities and evidence

If we learn of information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of people has taken place, is taking place or is likely to take place — for example violence, sexual assault, dangerous threats or human trafficking —, we are legally obliged to inform the police or public prosecutor without delay and to provide them with the information available (Art. 18 Digital Services Act). This obligation also applies if the person concerned does not report the offence themselves. It applies in the EU; in the other countries where Zquady is available, we act in the same way. If you reported the case to us, we will tell you that we have informed the authorities.

We only provide information about users to authorities, courts and third parties if a law requires or permits it — for example section 13 of the Austrian E-Commerce Act (E-Commerce-Gesetz), the Code of Criminal Procedure or a European Production Order — and only to the extent necessary.

Evidence. If content or an account is reported, we store a copy of the reported content and the related data — for example a reported question with its answer, reported photos, the details of a reported Zquad with its members, and for a reported profile its profile picture and the account data of the reported person such as email address and sign-in identifiers. We only receive messages from chats as a forwarding by you, the reporting person: as you see them in your chat.

• If you report a message, it is sent to us together with up to 20 preceding and up to 20 following messages.
• If you report a Zquad as its host or a member, the last 50 messages of its group chat are sent along.
• If you report a person, your direct chat (up to 200 messages) is only sent along if you tick the box “Include our chat history”; it is not ticked in advance.

We do the same before we remove content or suspend an account; we do not copy a direct chat or a Zquad’s group chat in that case. Photos and profile pictures we remove are moved to a secured storage for this purpose. We keep these copies separately and locked — until twelve months after our review has been completed, or until the end of any ongoing proceedings before authorities or courts —, even if the content or the account has since been deleted. They are used only to investigate, to defend or enforce claims, and to pass them on to authorities.

Terrorist content. Content that incites, glorifies, solicits for, instructs in or threatens terrorist offences is prohibited on Zquady (Regulation (EU) 2021/784). If a competent authority orders us to remove such content, we remove it or disable access to it in all EU Member States within one hour of receiving the order; our contact point for this is legal@zquady.com (Legal Notice). We do not use automated tools of our own against such content; the only thing that works automatically at Zquady is the word filter (section 8). If someone reports such content to us, a human reviews it and sections 8 and 9 apply; if there is an imminent threat to life, we inform the police immediately. If we remove or disable content on the order of an authority, we tell the person who posted it. At their request we tell them the reasons and how they can challenge the order, or give them a copy of the order – unless the authority has prohibited this. We keep the content and the related data like other evidence (above), but for at least six months, and longer at the request of an authority or a court for as long as proceedings require. The person concerned can challenge the order itself before the courts of the Member State whose authority issued it.

10. Availability and changes to the service

We do our best to keep Zquady running reliably. However, we do not owe uninterrupted operation. Maintenance, faults and outages can occur, including at services we depend on.

Throughout the entire term of the contract, we provide you with the updates that are necessary to keep Zquady secure and in conformity with the contract.

Beyond that, we may keep developing the app, as far as this is reasonable for you and there is a valid reason for it – for example technical developments, security, a change in the law, abuse, low use of a function or a service provider dropping out. Functions may be added, changed or removed in the process. This costs you nothing. We inform you about changes clearly and comprehensibly, for example in the app or in the release notes in the App Store and on Google Play.

If a change affects your use more than only slightly, we will inform you by email in good time beforehand: about what changes and when, and about your right to terminate the contract free of charge. You have this right within 30 days of our notice or of the change, whichever is later; the easiest way to terminate is to delete your account (section 12). We will announce a discontinuation of the whole service by email at least 30 days in advance.

11. Costs

Zquady is currently free of charge. There are no paid functions in the app, no subscriptions and no payment processing.

12. Term, termination and account deletion

• The user agreement runs for an indefinite period and begins with registration.
• You can terminate the agreement at any time and without giving reasons by deleting your account in the app (Profile → Settings → Delete account). After the withdrawal period (section 12a) has ended, the “End contract” row under Profile → Settings → Legal also takes you there. For your security, you confirm the deletion first; if you sign in with your email address, you do so with your password or with a code we send to that address. Without the app, email privacy@zquady.com from your account’s email address; after we have checked back with you at that address, we will delete your account within 30 days.
• Deletion takes effect immediately and cannot be undone. There is no grace period, no recycle bin and no restore.
• Deleted along with it are: the Zquads you created — including the group chat and the memberships of all other participants — as well as your messages, including those in other people's group chats and in your chat partners' direct messages.
• Linked sign-ins via Apple, Google or Discord are deleted as well. Your email address is immediately available again for a new registration afterwards — unless your account was suspended (section 9).
• Some things survive deletion, for example abuse reports, evidence copies under section 9a and technical error reports. Section 5.2 of the Privacy Policy lists them in full.
• If your account or content of yours was reported, everything still disappears immediately for others when you delete it. However, we keep the copies under section 9a locked until the period stated there has expired. An ongoing suspension does not end with the deletion (section 9).
• We may terminate the agreement by ordinary notice with a notice period of 30 days. In the case of serious or repeated breaches we may terminate without notice and delete the account.

If you are a consumer, you can also withdraw from the agreement within the first 14 days (section 12a).

12a. Right of withdrawal

If you are a consumer, the following right of withdrawal applies to you.

Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day of the conclusion of the contract, that is, from the day on which you completed your registration (section 1). If its last day falls on a Saturday, a Sunday or a public holiday in Austria, it ends at the end of the next working day.

To exercise the right of withdrawal, you must inform us (Zquady e.U., Linzer Straße 17, 4100 Ottensheim, Austria, phone +43 664 99216386, email support@zquady.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. The easiest way is to withdraw directly in the app: with the withdrawal function “Withdraw from contract” under Profile → Settings in the “Account” section (also under “Legal”). If you withdraw in the app, we confirm receipt to you immediately by email, with your statement, the date and the time.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, it ends and we delete your account exactly as with “Delete account” (section 12). If you withdraw in the app, this happens immediately. If you declare your withdrawal by email or letter, please tell us your username or write from your account’s email address, so that we can find your account. Because sender addresses can be forged, we always check back by email at your account’s address before deleting, even if you write from it. Your withdrawal nevertheless takes effect as soon as you send it; the check-back is only meant to prevent us from deleting another person’s account. As soon as you have answered it, we confirm receipt of your withdrawal to you by email and delete your account without delay, at the latest 14 days afterwards. What disappears with the deletion and what remains is set out in section 12 and in section 5 of the Privacy Policy. The withdrawal costs you nothing, and because Zquady is free of charge there is nothing to refund. If you want to keep your data, export it first (Profile → Settings → Privacy → “Export my data”) or write to privacy@zquady.com.

Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)

• To Zquady e.U., Linzer Straße 17, 4100 Ottensheim, Austria, email: support@zquady.com
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service: use of the Zquady app (username: …)
• Ordered (registered) on: …
• Name of consumer(s): …
• Address of consumer(s): …
• Signature of consumer(s) (only if this form is notified on paper): …
• Date: …

(*) Delete as appropriate.

Irrespective of the right of withdrawal, the statutory warranty rules for digital content and digital services apply to Zquady.

13. Liability

We are liable without limitation for intent and gross negligence and for injury to life, body or health.

In cases of slight negligence we are liable only for the breach of essential contractual obligations — obligations whose fulfilment makes the use of Zquady possible in the first place and on whose observance you may rely — and only up to the foreseeable damage that is typical for this kind of contract.

Zquady makes meet-ups possible but – except for our own, marked Zquads (section 3) – is not their organiser and not a party to the arrangements between users. Users are themselves responsible for their own conduct — at meet-ups, in chats or elsewhere. We are only liable for it to the extent that we ourselves are at fault, for example because we did not respond appropriately to a report; in that case the two paragraphs above apply. This neither excludes nor limits our liability for injury to life, body or health.

We do not verify the gender or age stated by other users; both are based on their own declaration. Unless we ourselves are at fault, we are not liable for a statement being false or for a Zquad restricted to one gender or to certain age groups actually reaching only people of that gender or those age groups. Nor are we responsible if third parties infer your gender or your age from your username, your linked profiles, photos, chats or how you appear at meet-ups.

For content posted by users, the liability privileges for hosting services apply (Art. 6 DSA): we become liable only once we obtain knowledge of unlawful information and fail to act promptly.

Some information in the app comes from other providers, for example map, weather and location data. We are liable for errors in it in accordance with the paragraphs above, including where we use service providers for it. For other people’s websites and apps that you open via a link, their provider is responsible.

Weather, map and location information comes partly from third-party providers and is non-binding; for tours in the mountains it does not replace official weather and avalanche reports.

The preceding paragraphs also apply to data loss, downtime and lost messages; there is no entitlement to uninterrupted availability (section 10).

Mandatory consumer rights and claims under statutory product liability remain unaffected.

14. Changes to these Terms

We only change these Terms for a valid reason — for example when we add, change or discontinue functions, when laws, case law or official requirements change, or when we switch service providers — and only as far as that reason requires. We do not use this route to change the fact that you can use Zquady free of charge.

We will inform you of every change in the app and by email and show you an overview of the changed passages.

Changes that exclusively benefit you apply from the day we tell you. Changes that a law, a court or an authority makes mandatory apply from the time that requirement demands; where possible, we announce them six weeks in advance.

All other changes only apply to you once you expressly agree to them in the app. If you do not agree, the previous Terms continue to apply to you; in that case, however, we may terminate the contract with 30 days’ notice under section 12.

Regardless of this, you can delete your account at any time (section 12).

15. Applicable law, jurisdiction, dispute resolution

Austrian law applies, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the country in which you have your habitual residence. Where the law of that country excludes a choice of law towards consumers, for example in Switzerland (Art. 120(2) of the Swiss Private International Law Act, IPRG), the choice of law does not apply to you to that extent.

For claims against consumers, the statutory places of jurisdiction apply. Consumers domiciled in the EU, the EEA or Switzerland may also bring claims against us at their place of domicile. For businesses, the exclusive place of jurisdiction is the operator's registered office.

Consumer arbitration: we are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration body. The same statement appears in our Legal Notice, section “Consumer arbitration”.

Should any provision of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.

16. Contact

Questions about these Terms: support@zquady.com — or directly in the app via Profile → Settings → Support.

How we handle your data is set out in our Privacy Policy. Who is behind Zquady is set out in our Legal Notice.